At Clysmic, we prioritize hygiene and product integrity. As our products fall under personal care and cosmetic category, we follow a strict no return, no exchange policy — in line with health and safety standards.

🚫 No Returns or Refunds on Used/Open Products

Due to the nature of our products, we do not accept returns or offer refunds for:

• Opened, used, or tampered products
• Change of mind or skin sensitivity issues
• Orders placed during discounts/sales

✅ When Is a Return Accepted?

We only accept return or replacement requests if:

• You received the wrong product, or
• The product delivered is damaged, defective, or expired

To process such claims:

• You must share a clear unboxing video showing the issue
• The return request must be raised within 48 hours of delivery
• The product must be unused and in its original packaging

💸 Refund Timeline

If approved, your refund will be processed within 5–7 working days via your original mode of payment.
For Cash on Delivery orders, we will provide a secure link to submit your bank details.

📦 Return Shipping

If the error is on our part (wrong/damaged product), we will cover return shipping.
Otherwise, return shipping is not applicable.

📩 To Raise a Return Request:

Email us at support@tryclysmic.com with:

• Your order ID
• Unboxing video or photo proof
• Reason for return

Our team will review and guide you further.

8. Need Help?

For any questions, feel free to reach out to:

Clysmic Customer Support
📧 Email: support@tryclysmic.com
📞 Phone: 9671095666